Skip to main content
English (CA) Français (Canada)

discovery+ loads slow, buffers, or pauses

Many factors can affect video playback, including network bandwidth, connection speed, and available memory on your device.

If you experience issues with video playback, here are some things to try:

  1. Check your Wi-Fi connection.

  2. Try signing out and signing in to discovery+.

  3. Try switching to another Wi-Fi network.

  4. Try using a wired connection with your computer (instead of a Wi-Fi network). To do this, connect your computer to your router using an Ethernet cable.

  5. If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming discovery+.

If you're still experiencing video playback issues, try resetting your network devices. Here's how:

  1. On your device, close the discovery+ app.

  2. Turn off your device.

  3. Unplug your network devices (e.g. modem, router, etc.) and devices. Wait 30 seconds, and then plug them back in.

  4. Turn on your device.

  5. Open the discovery+ app, and try watching something.