If you experience issues with the video player freezing or crashing during commercial breaks, please try the following steps:
- Close the discovery+ app or browser window
- If you are using a web browser, Android device, Roku TV or Roku Stick, Fire TV or Fire TV Stick, clear your device's cache and data
- Open the discovery+ app, or reload the browser page and start watching the video again
If the issue persists, please contact us and include the following information:
- The video or episode you were watching
- The device you were using
- The product featured in the commercial