If you experience issues with the video player freezing or crashing during commercial breaks, please try the following steps:
- Close the discovery+ app or browser window.
- Clear the data and cache on your device.
- Open the discovery+ app or reload the browser page, and try playing the video again.
If the issue persists, please contact us and include the following information:
- The video or episode you were watching
- The device you were using
- The product featured in the commercial