If you receive a no internet connection error message, try testing whether your internet is working properly by using another device with the same internet connection to load a webpage or app.
If you still experience issues connecting, please try the following steps:
- Close the discovery+ app or browser window.
- If you're using a web browser, Android device, Fire TV or Fire TV Stick, clear your device's cache and data.
- Open the app, or reload the browser page and try watching the video again.
If the issue persists, please contact us and include the following information:
- The video or episode you were watching
- The device you were using
- The product featured in the commercial