General

Getting Started

• Where to download discovery+
• GO vs discovery+
• Signing up for discovery+
• Accessing discovery+ without a subscription
• Cost of discovery+ subscription plans
• About discovery+

Verizon Offer

• About the discovery+ offer through Verizon
• Troubleshoot activation of discovery+ through Verizon
• After redeeming your Verizon offer, you're still being charged through a third party
• Making the most of your Verizon offer when you're already subscribed to discovery+
• What to do when your Verizon promotion ends

Billing and Account Management

• Password does not meet security standards
• Automatic subscription renewal
• Redeeming a discovery+ gift card, voucher or promo code
• Multiple or unauthorized account charges
• Explanation of subscription charges
• Forgot your password

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Profile Management

• Simultaneous streams
• Setting up your profile
• About discovery+ profiles

Watching Shows

• I am being asked to input a Passcode on my Apple TV
• discovery+ Channels
• Watching video in Ultra HD
• Browsers and devices supported by discovery+
• Repeating Commercials
• Commercials on discovery+

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Technical Issues

• AVFoundationErrorDomain-11819 on Apple TV or iOS
• Shows won't save to My List
• No internet connection error
• Too many streams error
• Video not available error
• discovery+ app is crashing or will not load

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